District of Columbia
From March 2009 to March 2011 QGS was engaged by the District of Columbia to provide an assessment of their efforts in meeting error reduction goals in the Food Stamp program. The primary objectives and goals of the engagement were to:
- Review the District's existing business processes for determining SNAP (Food Stamp) eligibility;
- Review the Quality Control (QC) function to ensure that QC's eligibility review methods and error review approaches are consistent with the FNS requirements outlined in the FNS 310 Handbook; and
- Facilitate and engage in a series of work sessions and observation periods to gather information required to design and develop effective error reduction strategies.
During the engagement, the District's error rate improved from 8.34% in FFY 2008 to 3.92% in FY 2009 and 4.47% in FY 2010.
The District also achieved a number one ranking from Food and Nutrition Service during FFY's 2009/10 for timely application processing.
Iowa
From December 2009 to April 2010, QGS as a subcontractor for Julie Osnes Consulting, was engaged by Iowa Department of Human Services (DHS) to provide a comprehensive review of a number of Iowa Quality Control error cases from both Federal Fiscal Year (FFY) 2008 and 2009. The purpose of the review was to detail prevalent error trends within the QC errors, to drill down to the root cause of errors and then to provide recommendations for practice, policy and procedure changes that may be necessary for proactive corrective action planning.
Indiana
August 2011 - April 2012 QGS was engaged by Barnes and Thornburg LLP, Indianapolis, Indiana, to serve as a retained expert for the State of Indiana.
Virginia
From August 2010 to February, 2011, QGS as a subcontractor for Julie Osnes Consulting, was engaged by the Commonwealth of Virginia, Department of Social Services to provide a comprehensive review of a number of Virginia Quality Control (QC) error cases from both Federal Fiscal Year (FFY) 2009 and 2010. The purpose of this review was to detail prevalent error trends within the QC errors, and to drill down to the root cause of errors and then to provide recommendations for practice, policy and procedure changes that may be necessary for proactive corrective action planning.
Hemingford Care Center
We completed an operational analysis of the facility resulting in recommendations to attract a fuller patient base.
Eastern Nebraska Community Action Partnership
- We provided an Interim Executive Director for the Agency
- We completed an operational analysis of the agency resulting in recommendations around the following:
- To assure compliance with state/federal regulations;
- Update policies and procedures;
- Strengthen and increase programming;
- Develop and update position descriptions;
- Develop an evaluation system for personnel i.e., (develop quantifiable performance measures for positions in preparing performance evaluations).
- We assisted the Board in the recruitment of a permanent Executive Director.
Testimonial From ENCAP Board PresidentI am pleased to offer a very positive evaluation for the work completed by QGS. In a non-profit organization, the Board of Directors must have confidence in the Executive Director to manage the business of the Organization. QGS provided our agency with an Interim Director and through the leadership efforts we have been able to strengthen the organization programmatically and operationally. I am pleased to share an overall rating of (5++); a rating that reinforces the value that QGS brings to an organization. Ernest J. White, Board President |
